Cinzia Corsetti is head of Energy Markets Innovation at Enel and is also responsible for promoting good practice sharing among the market units in the countries where the Group operates. Prior to that, Cinzia worked on the deployment of Smart Grid technology in Smart Cities like “Cidade Inteligente Búzios” (Brazil) and “Smartcity Santiago” (Chile). With almost 10 years of experience in customer management, Cinzia was in charge of re-engineering commercial activities. In 2001 she launched the single, national, virtual customer service centre and the first online portal for more than 32 million customers in Italy. This entailed developing a re-employment programme for more than 5,000 people, based on customer centric training. Before joining Enel, Cinzia worked for IBM. She has a Master’s in Electronic Engineering (with summa cum laude, the top grade) from La Sapienza University in Rome.
Head of Energy Markets Innovation
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